Privacy Policy

Effective Date: September 16, 2026

Welcome to Rashi Creation. We are committed to protecting your personal information and your right to privacy. This Privacy Policy applies to all information collected through our website (https://www.rashicreation.in), WhatsApp Business API services, and related IT and software development services.

1. Information We Collect

When you interact with our WhatsApp chatbot or avail of our IT solutions, we may collect the following personal information:

Contact Data: Your name, WhatsApp phone number, and any other contact details you provide.
Communication Data: The content of messages, queries, or documents sent to us via WhatsApp or our CRM systems.
Technical Data: Basic interaction logs required to maintain the stability of our web and API services.

2. How We Use Your Information

We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent. We use the information we collect to:

Provide automated and manual responses to your queries via our WhatsApp API.
Deliver IT services, website development updates, and software support.
Send administrative information, such as service announcements and policy updates.

3. Third-Party Data Sharing

We do not sell or rent your personal data to third parties. We only share information with:

Meta Platforms, Inc. (WhatsApp): As the infrastructure provider for our messaging API, Meta processes messages according to their own data security standards.
Cloud & Hosting Providers: Essential infrastructure services required to host our CRM and webhook applications.

4. Data Retention and Security

We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law. We have implemented appropriate technical and organizational security measures (including secure webhook endpoints and encrypted databases) designed to protect the security of any personal information we process.

5. Your Privacy Rights

Depending on your location, you may have the right to request access to, correction of, or deletion of your personal data. To exercise these rights regarding the data handled by our automated systems, please contact us.

6. Contact Us

If you have questions or comments about this policy, you may contact us at:

Business Name: Rashi Creation
Email: help@rashicreation.in
Address: Kushinagar, Uttar Pradesh, India